Support Form

Name

First Name

Last Name

Email

Purchase Date

Firmware Version

This can be found in the "My Device" settings in the Aleck App

App Version

This can be found in the "My Profile" section in the Aleck App - scroll to the bottom to get the number

Mobile Device Model and OS Version

Describe the issue in detail:

How frequently does the issue occur?

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Need more Help?

View the faqs

Or for further help and support, please contact support@aleck.io and we will be more than happy to assist.

DISCLAIMER:

Aleck and its partners, including Smith, are committed to enhancing rider safety through our advanced crash detection system. While this technology is a significant step forward in safety, it is not without its limitations. The system's ability to detect crashes and issue alerts is not 100% reliable and can be influenced by various factors, including environmental conditions and the nature of the crash. Certain low-impact or unusual crashes may not be detected.

Users have a critical role in maintaining the system, ensuring it is functioning correctly and integrated properly with the helmet. It is also vital for users to familiarize themselves with the system's operations, understanding its features, limitations, and how to respond to alerts effectively.

The functionality of our system may depend on third-party services, such as GPS or cellular networks, and could be impacted by their availability or reliability. Users should not solely rely on this system for their safety and should always adhere to best riding practices.

Aleck, Smith, and their partners disclaim any liability for incidents, accidents, or failures in the system's operation. The effectiveness of the alert system and the speed of emergency response can be affected by various external factors, including the rider's location and the availability of emergency services & response.

We encourage users to provide feedback on the system's performance and report any issues, aiding us in our ongoing effort to improve the product. Additionally, users must ensure their use of the device complies with local laws and regulations, particularly in regions with specific requirements for automatic alert systems.

By understanding and accepting these conditions, riders can better appreciate the benefits and limitations of the crash detection system, reinforcing the importance of maintaining vigilant and responsible riding habits.